Lot of companies to try to get in on the AI act. One of those companies is Microsoft, which has outfitted its Edge browser with a version of ChatGPT
Microsoft Bing Chatbots can be customized to cater to specific use cases, such as customer support, virtual assistants, or information retrieval.
Microsoft's chatbot offerings provide developers with tools, APIs, and services to create intelligent conversational experiences using Bing's extensive capabilities and Microsoft's AI technologies.
Why chatbot important
Organizations looking to increase service productivity may adopt chatbots for time saving and efficiency, as AI chatbots can converse with users and answer recurring questions.
Many experts expect chat-based communication methods to rise, Organizations increasingly use chat-based virtual assistants to handle simple tasks, allowing human agents to focus on other responsibilities.
Types of Chatbot:
1) Transactional Chatbot
A transactional chatbot is programmed to provide customers with a pre-determined list of options for them to choose from. Once a customer has decided, the chatbot will make sure they stay on track by providing further options to them until their query is resolved and their issue is fixed.
2) Conversational Chatbot
A conversational chatbot is capable of understanding and responding to conversations in a more human-like way. This can provide a more natural engaging experience for users. This allows access to knowledge databases and other information. It can pick up variations in a customer question /query/response and give relevant answers in a more human-like way.
Uses of chatbot
⦁ Enhanced Bot Framework integration
⦁ Expanded language support
⦁ Custom entities
⦁ Power Automate integration
⦁ Power Apps integration
⦁ Omnichannel deployment